I was working with a management team the other day and I was reminded about one of the sentences that we too often forget:
We are all humans and we make mistakes (as you know from my heading – I certainly have made A LOT of mistakes :-)
Apologizing to the other person is giving us both a possibility to start again.
It’s sometimes hard and it’s sometimes feels weird and it touches upon the “loosing face” aspect and yet it is so powerful.
AND: on the other side – when somebody apologizes, accept it.